Full support when you need it

You have a website that is crucial to your business. It generates leads, customers and revenue. It’s a channel through which customers, suppliers, potential new staff and partners will find you and engage with you. It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption.

Technical audit

If you’re having performance issues on your website then you will benefit from a technical audit of your Magento store.

During our technical audit we review various frontend, backend, and general areas of your site such as JavaScript, CSS and HTML analysis, customer experience, browser compatibility, Magento core integrity, database integrity and infrastructure analysis.

We will also review your theme settings, site usability, source code quality, server setup, caching mechanisms usage, and any other areas of UX/UI and conversion.

Flexible Support

We know that each business has its own needs which require different levels of support. You can choose from a number of packages that provide the response time and level of service which suits your requirements. You can also take advantage of our Pay as You Go service if you are not registered for one of our packages and need an urgent solution to a Magento eCommerce problem.

Reactive Support

When a member of your team approaches us through our helpdesk system, or by phone, they get access to professional, friendly and responsive technical support. Critical issues can be quickly assessed and fast-tracked with clear timelines for resolution. We will work directly with you to ensure that all issues are handled effectively and updates and solutions agreed upon before being pushed live.

Constanza and Lewis working in the office

Proactive Support

A good support system should not just be waiting for things to go wrong and reacting to problems as they occur. At Hudson, we are constantly carrying out maintenance, monitoring your site, identifying potential issues and solving them before things go wrong. We monitor your site using the latest software and can respond to alerts and work with your host to make sure any downtime or technical issues are solved in a timely manner.

“Hudson were instrumental in the initial brand and ecommerce development for Craft56. They have also been vital in developing marketplace integrations as well as deploying and managing successful paid search and social advertising which has provided phenomenal year on year growth”

— Alistair Hardy, Craft56

495% ROI

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